pen4dPrivacy Policy
This page describes what we collect when you use pen4d and how we keep that data protected. We collect your email address, name, ID number, and date of birth during account setup. We also collect payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet)—but we do not store your actual payment credentials on our servers. All transaction data flows through certified payment gateways operated by your bank or payment provider.
We at pen4d keep your data encrypted in transit and at rest. Our servers may sit outside your jurisdiction; we undertake to apply equivalent data protection standards. You have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements. This policy explains how we handle your information, who may access it, and what rights you have.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Data We Collect on pen4d
We collect data in several categories. First, account data: your email address, username, name, date of birth, ID number (for verification), phone number (optional), and password. Second, payment data: your choice of payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and transaction records showing deposit and withdrawal amounts and timestamps. We do not store card numbers, bank account details, or mobile wallet credentials; these remain encrypted on your payment provider's systems.
Third, activity data: every spin you make on slots (game title, bet size, result, timestamp), every market you enter on our sportsbook, and every live-dealer table session you join. Fourth, technical data: your IP address, device type, browser, and approximate location (derived from IP). Fifth, communication data: any messages you send to our support team. We do not collect your browsing history outside pen4d, and we do not sell your data to third parties.
How We Use Your Data on pen4d
We use your account data to verify your identity, process deposits and withdrawals, and allow you to log in. We use payment data to reconcile transactions, detect fraud, and comply with financial regulations. We use activity data to settle games and markets, generate your account history, and resolve disputes. If you claim a spin settled incorrectly, we review that spin's data to investigate.
We use technical and communication data to troubleshoot issues, respond to support requests, and improve our platform. We may use your email to notify you of account changes, tournament schedules, or service updates. We do not send marketing emails without your consent. We do not use your data to create profiles or predict your behaviour for advertising purposes.
Our servers are located outside Indonesia. We undertake to apply encryption and access controls equivalent to Indonesian data protection standards. Your data may be processed by our team members and third-party service providers (payment gateways, hosting providers, email services) who are contractually bound to keep your data confidential.
Key takeaways
- We collect email, name, ID, and payment method—not payment credentials
- We encrypt all data in transit and at rest
- We do not sell your data to third parties
- You have the right to access, correct, or delete your data
- We retain data only as long as necessary for compliance and dispute resolution
Your Rights on pen4d
You have the right to access all personal data we hold about you. Log into your pen4d account and download your data from the Account Settings menu, or contact our support team to request a formal data export. You have the right to correct inaccurate data: if your name or ID number is wrong, notify us and we will update it. You have the right to request deletion of your account and associated records. We will delete your data within one month, except where legal requirements (financial regulations, anti-fraud obligations) require us to retain it for longer.
You have the right to object to processing of your data. If you no longer want us to send you service notifications, you can opt out in your account settings. You have the right to data portability: we can transfer your account data to another provider in a structured format. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. We welcome inquiries about our privacy practices; contact our support team anytime.
Cookies and Tracking on pen4d
We use cookies to keep you logged in and to remember your preferences (e.g. dark mode, language). These are essential cookies; the platform cannot function without them. We may use analytics cookies to understand how users navigate pen4d and which games are popular. Analytics data is aggregated and does not identify you personally. We do not use tracking cookies for advertising.
You can disable cookies in your browser settings, but this will prevent you from logging in to pen4d. We do not set cookies on third-party websites. We do not use pixel tags or similar tracking outside our platform.
We at pen4d keep your data encrypted, do not sell it to third parties, and honour your rights to access, correct, and delete your information.
Third-Party Processors
We work with third-party service providers to operate pen4d. Payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) process your deposits and withdrawals. We do not share your payment credentials with them; you authorise transactions directly through their apps or web interfaces. Email service providers help us send account notifications. Hosting providers store our servers and databases. All third parties are contractually required to protect your data and use it only to deliver services to us.
We do not sell your data to advertisers, data brokers, or other third parties for their own use. We may share data with law enforcement if required by law. We do not share data across our group unless you authorise it. If you have questions about a specific third party, contact our support team.
Data Retention on pen4d
We retain your account data (email, name, ID, password hash) for as long as your account is active. If you delete your account, we retain your data for one month, then delete it. We retain payment and activity data (spins, market settlements, transactions) for seven years to comply with financial and gaming regulations. If we need to investigate a dispute, we retain relevant data until the dispute is resolved and any appeal period has passed. We retain communication data (support tickets, messages) for two years after the conversation ends.
We undertake to delete or anonymise data that is no longer necessary. For example, if your account is inactive for five years, we may anonymise your activity data while retaining aggregate statistics. You can request early deletion of specific data categories; we will honour requests unless legal obligations require retention.
Security of Your Data on pen4d
We at pen4d protect your data with SSL encryption (HTTPS). All data in transit between your device and our servers is encrypted. Data at rest on our servers is encrypted using industry-standard algorithms. We use access controls so only authorised team members can view your data. We conduct regular security audits and penetration testing. If we discover a security breach, we will notify you and relevant authorities within the timeframe required by law.
No security is perfect. We do not guarantee that your data cannot be intercepted or that our servers cannot be compromised. We undertake to apply reasonable security measures and to respond promptly to any incident. If you suspect unauthorised access to your account, change your password immediately and contact our support team.
Contact pen4d on Privacy
If you have questions about this policy or your privacy rights, contact our support team. You can reach us through the Help section in your pen4d account or by sending an email. We will respond to privacy inquiries within one month. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and have concerns about our data practices, you can lodge a complaint with the Indonesia's data protection authority.
We may update this policy from time to time. Material changes will be announced on the pen4d platform. Your continued use of pen4d after a policy update constitutes acceptance of the new policy. You can review the previous version of this policy by contacting our support team.