Who We Are
We at pen4d operate a multi-product gaming platform. Our service includes live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and sportsbook markets covering football, badminton, and esports. We host tournaments, daily spin races, and seasonal events. Our platform is accessible from web browsers and mobile devices across Indonesia and other supported regions.
We are committed to fair play, transparent settlement, and secure account management. Every game on pen4d carries certified RTP (return-to-player) percentages. Every sportsbook market settles against official results. Every account is protected by SSL encryption and standard security practices. We do not store payment credentials on our servers; all transactions route through certified payment gateways operated by your bank or payment provider.
Our Service Area
We operate in jurisdictions where online gaming and sportsbook services are permitted by local law. Our primary market is Indonesia, where we serve users across Jakarta, Surabaya, Bandung, Medan, and Semarang. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of pen4d comply with their own jurisdiction's law.
Our payment infrastructure covers all major Indonesian channels. DANA, e-wallet, mobile banking, and local payment provide subject to verification and withdrawals. online payment and e-wallet extend coverage across most regions. Bank transfers via mobile banking, local payment, online payment, and e-wallet complete the network. Deposits are instant; withdrawals process according to your bank's settlement schedule.
What pen4d Offers
Our platform hosts three main product categories. Live casino tables feature multi-camera studios with professional dealers. Slot games include titles from Pragmatic Play, PG Soft, Habanero, and other studios, with demo mode available for all games. Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile).
We schedule daily tournaments, weekly leaderboards, and seasonal events. Slot tournaments run as spin races where your spins contribute to a shared leaderboard. Sportsbook tournaments may feature accumulator challenges or head-to-head competitions. All tournaments are optional; you can play casually without entering any event. Settlement is transparent: tournament payouts are credited after leaderboard verification, typically within one business day.
Key takeaways
- We at pen4d operate live casino, slots, and sportsbook on one platform
- Account verification unlocks higher limits and withdrawal eligibility
- Deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer are instant
- All games carry certified RTP; all markets settle against official results
- Our services are available only where local law permits
Account Security and Privacy
We at pen4d protect your account with SSL encryption. Your login credentials are hashed; we do not store plain-text passwords. Payment information is never stored on our servers; all transactions route through certified gateways operated by your bank or payment provider. If you forget your password, use the reset link on the login page; recovery happens via email or SMS verification.
Account verification requires your name, ID number, and date of birth. We cross-check this information to confirm your identity and prevent fraud. Verification typically completes within one business day. Once verified, you unlock higher account preferences, higher tournament entry limits, and withdrawal eligibility. Your verification data is encrypted and retained only as long as necessary for compliance and dispute resolution.
We do not share your personal data with third parties except where required by law or to process your transactions. Our privacy policy details how we collect, use, and protect your information. You can request a copy of your data anytime, and you can request deletion of your account and associated records subject to legal retention requirements.
We at pen4d combine live casino, slots, and sportsbook on one secure platform. Transparent settlement, instant payments, and verified accounts define our service.
Our Commitment to Transparency
Every transaction on pen4d is logged. Your account dashboard shows all deposits, withdrawals, game activity, and market settlements. You can export your transaction history anytime for personal record-keeping. This transparency extends to disputes: if you believe a game settled incorrectly or a market was misjudged, contact our support team with the relevant ID and timestamp. We review the incident against our logs and audit data, and if an error is confirmed, your account is credited.
We undertake to settle all disputes within one business day if sufficient documentation is available. Our support team is available to answer questions about account features, payment methods, game rules, and market settlement. We do not make promises about support response times, but we prioritise urgent issues and aim to resolve them promptly.
